GETTING STARTED WITH CPANEL
Getting Started Guide For New Users
  • DNS Change

    The very first step is to change your domains dns to the name servers you received in your welcome email. NOTE: If you purchased your domain from us we will do this step for you. If you didn't purchase it from us and need more information please visit Changing DNS Tutorials .

    After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then be offline the next. If after two days your site is still not working contact us ASAP.
    NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account

  • Uploading your site

    You can begin uploading to your account now by using a ftp client or cPanel's File Manager. If you are using an ftp put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload an index.html in all lowercase lettering.

    Support Guideline

    If you have any questions please check out our FAQ first: Hosting Help.

    Another great place for help and discussion is the DowntownHost Forum.

  • Control Panel Information

    NOTE: "yourdomain.com" should be your sites IP address until your dns has proprogated.

    Your control panel is located at http://yourip/cpanel or after proprogation yourdomain.com/cpanel.
    Your webmail is located at http://yourdomain.com/webmail (won't work for first 24-48 hours)
    You can view your site before the dns has proprogated at http://iphere/~usernamehere/
    NOTE: Don't forget the trailing / and the ~
    Everywhere it says youriphere put YOUR IP FROM WELCOME EMAIL. Example http://99.99.999.9/cpanel This is an example do not actually put 99.99.999.9 since this is not the ip in your email.

  • Chat is great for quick questions but horrible for resolving problems. If you ever use chat support and you do not receive the answer you're looking for within minutes we advise you to open a support ticket for the quickest and most appropriate response.

    The quickest and best way to get all problems solved and more complicated questions answered is by e-mailing support@downtownhost.com The second you e-mail us you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered. Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.

    Please do not open multiple tickets on the same issue or your help process will be slowed down and possibly ignored completely.

    Please always provide your main account domain and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed.

Please select a location for your hosting:

United States
Datacenter
Best suited for users in American and East Asian continents.
Europe
Datacenter
Best suited for users in European and the African continents
Asia
Datacenter
Best suited for users in Asian and Oceania continents.
Disk Storage Space -

Disk storage space refers to the amount of server disk storage specifically allocated to your account. This space is used to store your html files, graphics, audio clips, POP3 mail messages, .pdf files, and other files that make up your Web site. Each of our plans includes a specified allotment of disk storage space. You can purchase more disk space through your account's Control Panel.

Bandwidth -

Monthly data transfer, or bandwidth, is the amount of information that is transmitted to/from your Web space. Each time a picture or HTML page is viewed by a visitor, you upload data using FTP, or email is received it adds to your monthly data transfer. The average HIT is approximately 10k. This would mean that a transfer limit of 8.0 Gigabytes would allow 800,000 hits. (That's a lot!) You can monitor your monthly transfer in your Control Panel.

Multiple Websites -

This feature allows you to use your current web hosting account resources for additional websites (i.e. website2.com) or for sub-domains (i.e. info.yourdomain.com). Some examples of additional websites might be:

  • 1. For your church
  • 2. For your family
  • 3. Your own personal website
  • 4. For your kids baseball, soccer, or basketball team
  • 5. For a non-profit organization you are involved with
  • 6. Your new small business ventures
  • 7. Political websites, etc.

These websites share the same IP address, disk storage space, and bandwidth transfer of the main hosting account, but have their own distinct content, domain name, and email accounts. You can add additional domains right through your control panel.

30 Day Money Back Guarantee -

We are so sure that you will love hosting with Downtownhost, that we back up all of our hosting plans with a 30 day money back guarantee. If you are in any way dissatisfied within your first 30 days of service, we will refund your money (excluding setup fees and overage charges)

Site Move -

DownTownHost will move your files and emails from your old hosting provider to our servers free of charge, to transfer your files, first sign up for new account then submit a ticket into our support web site http://www.downtownhost.com/helpdesk/ including your old host user name and password.

Please note that we will be able to transfer your files if:

  • 1. Your old account is still active (not suspended)
  • 2. Your old username and password are working.
  • 3. Your old host use cPanel(tm) control panel (not ensim, plesk, ..), If you are not sure what you are using now, then please contact us before placing your order.
Overselling enabled - Overselling enabled is where we take the amount of disk space and bandwidths ACTUAL USE between all your accounts
Dedicated Server Fully Managed -

Downtownhost's highly trained staff monitors your system services 24/7 to ensure service consistency and availability. If a problem is detected, our experienced and trained technicians respond to the incident nearly instantaneously, mitigating the impact of any service or hardware failure to the highest possible degree. We are able to respond quickly and efficiently to issues of any impact level. From simple software service failures to catastrophic hardware failures our on-site level 3 technicians are able to react without delay, 24 hours per day.

A large range of system software updates are handled for all clients. We update basic system software such as Apache and PHP upon request, perform security updates, as well as any other general system administration duties you may need. While a good working command line knowledge is useful, with DowntownHost, you may never need to log in through SSH again.

On average, our helpdesk tickets are answered in under 30 minutes