FORUMS

Forums Guidelines

This forum is intended to offer a place for Downtown Host customers to get together and help each other out with their websites. This is not intended as a form of support from Downtown Host.

All customer support requests should be filed through our trouble ticket system located off of the 'support' link at http://www.downtownhost.com

Threads and discussions must remain constructive and in good nature. Any question or situation that cannot be resolved by another board member, should be submitted through the trouble ticket system not posted on the boards.

Things you can do on the board:

- Ask for help with web related programs such as Dreamweaver, Frontpage etc.

- As for help with usage type questions related to our services such as 'how does adding subdomains work?'

- Talk about current news, current events etc.

- Answer questions/concerns of other boardmembers.

- Have a signature of up to 4 lines promoting your site or whatever else you may want to plug to other webmasters.

Things you can not do on the board:

- Harass other boardmembers verbally, through the forums, private messages, or other.

- Make blatant advertising posts on the forums.

- Sell or promote web hosting related products to other webmasters.

- Post complaints. All complaints should be directed to the Downtown Host staff through the trouble ticket system so they can be addressed in a timely manner.

- Use profanity.

The Downtown Host staff does monitor the boards to make sure they are being used correctly, and will remove inflammatory, negative, etc. posts if deemed necessary. The Downtown Host staff reserves the right to remove any post at any time at our own discretion. Any users who abuse/spam the boards will be banned, after being given a warning in most cases.

All pictures/links/images seen on or linked to by this board are believed to be public domain, and are in no way presented in a manner that would imply them to be owned or copyrighted by HR Web services.

Trolling of the boards by non customers will not be permitted.

Thank You in advance for adhering to these rules.

Jorge Catena
Downtown Host Magement Team

Please select a location for your hosting:

United States
Datacenter
Best suited for users in American and East Asian continents.
Europe
Datacenter
Best suited for users in European and the African continents
Asia
Datacenter
Best suited for users in Asian and Oceania continents.
Disk Storage Space -

Disk storage space refers to the amount of server disk storage specifically allocated to your account. This space is used to store your html files, graphics, audio clips, POP3 mail messages, .pdf files, and other files that make up your Web site. Each of our plans includes a specified allotment of disk storage space. You can purchase more disk space through your account's Control Panel.

Bandwidth -

Monthly data transfer, or bandwidth, is the amount of information that is transmitted to/from your Web space. Each time a picture or HTML page is viewed by a visitor, you upload data using FTP, or email is received it adds to your monthly data transfer. The average HIT is approximately 10k. This would mean that a transfer limit of 8.0 Gigabytes would allow 800,000 hits. (That's a lot!) You can monitor your monthly transfer in your Control Panel.

Multiple Websites -

This feature allows you to use your current web hosting account resources for additional websites (i.e. website2.com) or for sub-domains (i.e. info.yourdomain.com). Some examples of additional websites might be:

  • 1. For your church
  • 2. For your family
  • 3. Your own personal website
  • 4. For your kids baseball, soccer, or basketball team
  • 5. For a non-profit organization you are involved with
  • 6. Your new small business ventures
  • 7. Political websites, etc.

These websites share the same IP address, disk storage space, and bandwidth transfer of the main hosting account, but have their own distinct content, domain name, and email accounts. You can add additional domains right through your control panel.

30 Day Money Back Guarantee -

We are so sure that you will love hosting with Downtownhost, that we back up all of our hosting plans with a 30 day money back guarantee. If you are in any way dissatisfied within your first 30 days of service, we will refund your money (excluding setup fees and overage charges)

Site Move -

DownTownHost will move your files and emails from your old hosting provider to our servers free of charge, to transfer your files, first sign up for new account then submit a ticket into our support web site http://www.downtownhost.com/helpdesk/ including your old host user name and password.

Please note that we will be able to transfer your files if:

  • 1. Your old account is still active (not suspended)
  • 2. Your old username and password are working.
  • 3. Your old host use cPanel(tm) control panel (not ensim, plesk, ..), If you are not sure what you are using now, then please contact us before placing your order.
Overselling enabled - Overselling enabled is where we take the amount of disk space and bandwidths ACTUAL USE between all your accounts
Dedicated Server Fully Managed -

Downtownhost's highly trained staff monitors your system services 24/7 to ensure service consistency and availability. If a problem is detected, our experienced and trained technicians respond to the incident nearly instantaneously, mitigating the impact of any service or hardware failure to the highest possible degree. We are able to respond quickly and efficiently to issues of any impact level. From simple software service failures to catastrophic hardware failures our on-site level 3 technicians are able to react without delay, 24 hours per day.

A large range of system software updates are handled for all clients. We update basic system software such as Apache and PHP upon request, perform security updates, as well as any other general system administration duties you may need. While a good working command line knowledge is useful, with DowntownHost, you may never need to log in through SSH again.

On average, our helpdesk tickets are answered in under 30 minutes