DowntownHost Inc
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Mar
5
PLANNED NETWORK MAINTENANCE
Posted by Jorge Catena on 05 March 2013 05:51 PM

Location: Los Angeles, CA - LAX13

Date: March 25, 2013

Start Time: 12:01AM PST

End Time: 3:00AM PST

Expected Interruption: <60 minutes

Servers Affected: Servers 32 and 55.

 

A fault has been found in the LAX13 floor distribution router, in order to resolve the fault prior to having an unexpected service interruption, we are scheduling a maintenance to repair and resolve the issue. Services delivered from the "COLO-LAX13" router will experience a momentary interruption as work is performed.
Our network operations engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please contact our support department.
We appreciate your understanding and patience during this maintenance and welcome all feedback

 


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Feb
27
Emergency maintenance on Server 45
Posted by Jorge Catena on 27 February 2013 12:56 AM

One of the HDD of the server failed, we are going to shut the server down to replace it, we expect a downtime of approximately 30 minutes. 

Scheduled hour: 20 PM EST of february 26.


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Dec
3
EU1 Down
Posted by Jorge Catena (Import) on 03 December 2012 03:03 PM
Server EU1 is down, reboot has been request to the DC without response yet. We terrible sorry for this, but the remote access to reboot it is down too. We will update this as soon as we get something. Please do not open new help desk tickets nor request chat about this.
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Sep
12
Network Problem
Posted by Jorge Catena (Import) on 12 September 2012 12:22 PM

There's a problem on the network on where this servers are colocated, we have techs already working on it, we appreciate your patience, please do not open a help desk ticket nor request chat regarding this issue.

 Update 1: 12:48 PM: Switch is failing and it's going to be replaced ASAP

Update 2: 12:57 PM: Servers are coming back, we appreciate your patience on this matter


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Sep
12
Network Problems
Posted by Jorge Catena (Import) on 12 September 2012 12:22 PM

There's a problem on the network on where this servers are colocated, we have techs already working on it, we appreciate your patience, please do not open a help desk ticket nor request chat regarding this issue.

Update 1: 12:48 PM: Switch is failing and it's going to be replaced ASAP

Update 2: 12:57 PM: Servers are coming back, we appreciate your patience on this matter


Read more »




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