RSS Feed
Latest Updates
Feb
5
Servers Down 29, 47, 48, 49, 50, 56, 57, 58, 59, 60, 61
Posted by Jorge Catena on 05 February 2016 12:12 PM

There's an issue on the datacenter on where this servers are located, we don't know what's the problem yet, nor how much time it's going to take to get it resolved. We will update this news as soon as we get something to inform.

Update: Everything has been resolved, all system are working fine now.


Read more »



Jan
3
Datacenter issues
Posted by Sebastian Mateo on 03 January 2016 12:04 AM


There's a problem with the fiber connection at the datacenter Continuum at Chicago, they don't have provided an ETA yet to us either.

Servers affected: 

48, 49, 50, 56, 57, 58, 59, 60, 61. We are going to update this announcement as soon as we get something from the datacenter. We extremelly sorry about it, but is an issue beyond of our reach.

 Update: Everything should be working fine now.


Read more »



Sep
30
Server 57 Rebuild
Posted by Jorge Catena on 30 September 2015 10:51 PM

We need to perform a server rebuild due security reasons, this it's going to start on Friday 2 of October at 23 EST. We expect a total downtime of about 2 hours and after that we are going to start with the accounts restore, we don't know yet how long this going to take, but we are going to keep this announcement updated with everything.

 Update: Server has been rebuilt, we are restoring accounts at this moment, ETA to finish all them is about 12 hours, however, accounts are going to start working progressively


Read more »



Sep
13
Servers 45, 47, 50 and 57 down
Posted by Jorge Catena on 13 September 2015 01:20 AM

We are working on this, no ETA yet


Read more »



Sep
3
Server 60 and 61 down
Posted by Jorge Catena on 03 September 2015 11:45 AM

There was a problem on the datacenter today which result with all our server down for some minutes, however, server 60 and 61 are not coming back now, we are working with the people of the datacenter first to make the server come back and secondly to know why this happening. At this moment we don't have any update to provide yet. We are going to do it on this very same news announcement.

 

Please do not open help desk ticket nor request chat, we are aware and working on it.

 Update 1: Server 61 is already up. Server 60 is not booting, we are working on this.

Update 2: Server 60 is not booting even after all the effort on the past 24 hours, we started the rebuilt and restore with the backup of September 2th.

Update 3: Server 60 is being restored, ETA aprox 24 hours.

Update 4: Server 60 restore is going faster, ETA Aprox 7 hours.

Update 5: Server 60 is back online, if you are still facing any problem, please open a help desk ticket.


Read more »




Help Desk Software by Kayako fusion