DowntownHost Inc
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May
30
Server 53 Migration
Posted by Jorge Catena on 30 May 2015 05:25 PM

Hello

On saturday 6th of June we are going to perform a hardware migration of server 53 to a new and better hardware but also on a different datacenter, for that reason IPs are going to change too. We don't expect any downtime, however, we recommend to not make updates of your site starting on that date. We are going to announce on this same announcement once the move has been completed. Resellers need to renumber the nameservers IPs to those that are going to get on the new welcome email that you are going to get (Disregard username/password there), if you are not using our nameserver please contact us at the end of sunday 7th to know the new IP to where you must point your domain/s.

Thanks in advance for your patience and understanding


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May
27
Server 34 move
Posted by Jorge Catena on 27 May 2015 08:38 PM

Hello

On June 6th we are going to move all the accounts on server 34 to a new server with SSD RAID on it, this will improve, even more, the server performance as part of the hardware upgrade that we are going to perform with all our servers. 
We don't expect any downtime, however, IPs are going to change, since we are moving to our own hardware on a different datacenter. Resellers are going to receive an email with the new IPs for their nameservers, please subscribe to the announcement section of our help desk to receive all the updates about the move.

If after announce that everything has been moved you (as a reseller) didn't got an email with the new IP please open a help desk ticket letting us know about that.

Best regards.


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May
20
Mysql Emergency maintenance (Server 50)
Posted by Jorge Catena on 20 May 2015 09:09 PM

We are working on the Mysql server on server 50, it should be back in about 15 minutes. We appreciate your patience and understanding.

Update: Should be fine now, if you are facing any problem, please open a help desk ticket.


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May
13
PLANNED UTILITY POWER MAINTENANCE - NOT SERVICE IMPACTING - LA
Posted by Jorge Catena on 13 May 2015 02:25 AM

Location: LAX Facility
Date: Tuesday, May 19 2015 and Wednesday, May 20 2015
Start Time: 05:00AM PDT
End Time: 02:00PM PDT

Risk: Critical load will be transferred to building generators for the duration of each maintenance.

Description:
Los Angeles Department of Water & Power technicians will be performing one power vault service per day to each of the building's service vaults. Generator technicians will be on-site to observe the generators' status throughout each maintenance. On-site engineers and QuadraNet staff will transfer each affected floor to the generator, one by one, and ensure proper operation before proceeding. Once all relevant equipment is on generator power, the service vault will be shut down and maintenance will begin on the vault as well as busway connections and components.

After each vault's preventative maintenance is complete, power will be restored to the service vault and busway, and each affected floor will be transferred from generator to utility power. The maintenance will conclude when the generator is under no load, and is subsequently shutdown.

UPS technicians and electricians will be on-site in the unlikely event that any UPS or power system component does not transfer smoothly and requires service. All QuadraNet UPS systems and generators have been serviced within the last 2 weeks and have been given a clean bill-of-health.

If you have any questions regarding the maintenance at any point, please contact our support department

We appreciate your understanding and patience during this maintenance and welcome all feedback.


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Apr
30
PLANNED ROUTINE UPS MAINTENANCE - NOT SERVICE IMPACTING
Posted by Jorge Catena on 30 April 2015 01:35 AM

PLANNED ROUTINE UPS MAINTENANCE - NOT SERVICE IMPACTING

Location(s): LAX6, LAX8, LAX13-Z1, LAX13-Z2
Dates: Saturday, May 1nd 2015 and Monday, May 4th 2015
Start Time: 9:00AM PDT
End Time: 7:00PM PDT

Risk: Each UPS's critical load will be supplied by utility power for a portion of this maintenance window.

Description:
UPS technicians will be performing routine preventative maintenance service to all the units in the above location(s). One-by-one, each UPS will be placed into the bypass position and critical load will be supplied by utility power while a thorough inspection of the UPS and batteries is conducted. Upon completion of each inspection, that UPS will be returned to online mode. There is no expected impact.

If you have any questions regarding the maintenance at any point, please contact our support department.

We appreciate your understanding and patience during this maintenance and welcome all feedback.


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