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Apr
30
PLANNED ROUTINE UPS MAINTENANCE - NOT SERVICE IMPACTING
Posted by Jorge Catena on 30 April 2015 01:35 AM

PLANNED ROUTINE UPS MAINTENANCE - NOT SERVICE IMPACTING

Location(s): LAX6, LAX8, LAX13-Z1, LAX13-Z2
Dates: Saturday, May 1nd 2015 and Monday, May 4th 2015
Start Time: 9:00AM PDT
End Time: 7:00PM PDT

Risk: Each UPS's critical load will be supplied by utility power for a portion of this maintenance window.

Description:
UPS technicians will be performing routine preventative maintenance service to all the units in the above location(s). One-by-one, each UPS will be placed into the bypass position and critical load will be supplied by utility power while a thorough inspection of the UPS and batteries is conducted. Upon completion of each inspection, that UPS will be returned to online mode. There is no expected impact.

If you have any questions regarding the maintenance at any point, please contact our support department.

We appreciate your understanding and patience during this maintenance and welcome all feedback.


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Jan
31
SERVER 47 EMERGENCY MYSQL MAINTENANCE NOTIFICATION
Posted by Sebastian Mateo on 31 January 2015 05:02 PM

EMERGENCY MYSQL MAINTENANCE NOTIFICATION

Location: Miami
Dates: 01/30/2015
Start: 18:00 EST (GMT-5)
End Time: 21:00 EST (GMT-5)
Expected Downtime: 15 minutes
Impact: Affected clients will experience an outage of no more than 15 minutes.

Description:
QuadraNet has determined that a failure has occurred in our aggregation switch. To ensure the minimal impact they are immediately replacing the switch.

If you experience an outage or have problems with your connectivity after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact our support department. 

We appreciate your understanding and patience during this maintenance and welcome all feedback.  


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Jan
30
Miami - EMERGENCY NETWORK MAINTENANCE NOTIFICATION
Posted by Jorge Catena on 30 January 2015 10:30 PM

EMERGENCY NETWORK MAINTENANCE NOTIFICATION

Location: Miami
Dates: 01/30/2015
Start: 18:00 EST (GMT-5)
End Time: 21:00 EST (GMT-5)
Expected Downtime: 15 minutes
Impact: Affected clients will experience an outage of no more than 15 minutes.

Description:
QuadraNet has determined that a failure has occurred in our aggregation switch. To ensure the minimal impact they are immediately replacing the switch.

If you experience an outage or have problems with your connectivity after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact our support department. 

We appreciate your understanding and patience during this maintenance and welcome all feedback. 


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Jan
28
Server 27 Down
Posted by Sebastian Mateo on 28 January 2015 10:43 PM

Something is wrong with the RAID configuration, suddenly two HDD show as down and therefore the server is down, we are working on that.

Update 1: 6:30 PM EST: Server is back, however, still one HDD is failing, we are still working on the server

Update 2 7:45 PM EST 01/29/2015: Unfortunately RAID failed again, 3 HDD failed in less than 24 hours, today we replaced 2 HDD but there was a corruption on the RAID that it does not allow to the server boot, we are looking to mirror the partition to an external HDD to rebuild the server after. This is the option that at this moment look that its going to take, meanwhile we are looking for alternatives.

 Update 3 10 PM EST 01/29/2015: Unfortunately we dont have good news about this, the damage of the RAID is too big to clone it, and on the same day 2 HDD failed on the backup server making it unusable, we are facing some issues with data lost at this moment, we are doing everything that we have in hand in order of recover it.

We are waiting to a new tech to arrive to the Datacenter tomorrow morning who is going to explore new options, unfortunately, is a tech of the datacenter and he start his shift at 7 AM EST.

Update 4 10:10 AM EST 01/30/2015: We are still waiting to get the external HDD attached to the server 27. The rebuild of the backup server is at 31% with an average rate of 3% per hour. There are 50/50 chances of get the backup back. We are a bit more optimistic about the RAID of server 27, like 60/40. We are going to keep updating this announcement as soon as we get something new.

Update 5 12:07 AM EST 01/30/2015: Backup RAID rebuild its at 38%.

Update 6 2:13 PM EST 01/30/2015: External HDD arrived, we are working on that, will post some news about the progress shortly. Backup RAID rebuilt 45%.

Update 7 3:50 PM EST 01/30/2015: We started the clone already, but its running really slow, not even the 1% so far. Backup rebuild it's at 50%.

Update 8 7:20 PM EST 01/30/2015: Mirroring of server 27 is at 1%. Rebuild of backup server at 61%.

Update 9 10:30 AM EST 01/31/2015: We have good news, the backup server is up and running, this mean that all the data is there, we are still cloning the server 27, it's at 18%, ETA about 12 hours.


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Jan
7
Power Failure Miami
Posted by Jorge Catena on 07 January 2015 05:52 PM

All servers located in Miami are down due a power failure on the datacenter.

Servers Affected: 25, 26, 27, 28, 44, 45 and 47.

There's no ETA yet. 


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