Downtownhost's highly trained staff monitors your system services 24/7 to ensure service consistency and availability. If a problem is detected, our experienced and trained technicians respond to the incident nearly instantaneously, mitigating the impact of any service or hardware failure to the highest possible degree. We are able to respond quickly and efficiently to issues of any impact level. From simple software service failures to catastrophic hardware failures our on-site level 3 technicians are able to react without delay, 24 hours per day.

A large range of system software updates are handled for all clients. We update basic system software such as Apache and PHP upon request, perform security updates, as well as any other general system administration duties you may need. While a good working command line knowledge is useful, with DowntownHost, you may never need to log in through SSH again.

On average, our helpdesk tickets are answered in under 30 minutes