We collect your personal information to provide better services to our Sites’ users and customers – from providing, maintaining, protecting and improving our Sites, to providing you with product information and promotions and in connection with your placing and our processing any orders for our services.
When you visit our Sites and submit a request to receive information concerning our services you will be asked to provide personal information (such as name, email address, telephone number and mailing address) for the purpose of administering your request and contacting you.
In addition, all customers or visitors to our Sites have the option to register for our newsletter and special offers subscription (referred to in this paragraph as our “Newsletter”) by entering their e-mail address along with their first and last name. Upon completing your Newsletter subscription, You consent to our occasionally informing you about our special hosting offers and company news by way of e-mail to your subscribed email address. If you no longer wish to receive our newsletters or special offers e-mails, you can unsubscribe at any time by using the link ‘unsubscribe’ on the newsletter or special offer e-mail. After receiving the unsubscribe request, we will delete your email address from the distribution list, thus preventing you from receiving any further newsletters or special offer e-mails from us. We use a 3rd party provider called “MailChimp” to store your subscribed email addresses along with your first and last name (if you chose to provide that information during the sign-up). Therefore, by providing your email address and name to us for the purpose of receiving our Newsletter, you automatically agree to all of MailChimp’s legal policies located at https://mailchimp.com/legal/
We request information from you on our order form. To order a service from us, you must provide certain contact (ex. your name and address) and financial (ex. credit card number) information.
Finally, we may collect information voluntarily provided by you, via the Sites or otherwise, for the purposes of customer support and feedback.
In the instance where a Customer has chosen to provide personal information in the order form, such information is used to fill your order and for billing purposes. We may use this information if we have difficulties in processing your order. In addition, if you provide personal information in a support ticket, it may be used in responding to your request and providing you support.
Downtown Host uses personal information of visitors to our Sites in order to respond to your requests or, if you subscribed to our Newsletter, to send you our newsletter and special offer e-mails.
Downtown Host reserves the right to co-operate fully with local, provincial, state, and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on the Sites) or any purported unlawful activities.
Downtown Host makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Personal information is collected and stored in a secure manner as required by Downtown Host.
Documents regarding your personal information will be retained only for the period required by law or as operationally necessary and then destroyed/erased in a confidential manner.
If you are a Downtown Host customer, you should make changes to your personal information on file with us through the client zone/support portal. If you are not a customer, you can request changes to your personal information or that your personal information be removed from our and our agents’ databases by sending an e-mail detailing your request to firstname.lastname@example.org.