Getting Started

Getting Started Guide - for new resellers

Once your reseller plan order is received, we begin work on setting up your new reseller plan. We start by creating a web hosting account for you... this will be your main account. This account is what most resellers use for their "Web Hosting" website, where they offer their web hosting plans for sale (but you don't have to... you can create a new hosting account for that if you wish).

Your main account will have it's own Control Panel (CPanel), just like all the other web hosting accounts you'll create for your customers. However, the difference between your main account and all the other accounts, as that your main account will be given Reseller Privileges.

We'll then create a custom WebHost Manager (WHM) interface for you, which is what you'll use to manage your web hosting business: create hosting accounts, set storage space and bandwidth limits, suspend/unsuspend accounts, and much more. Once all this is done (typically within a few hours of us receiving your order), we'll send you a welcome email that will contain all the information you'll need to get started (username, password, etc). The following steps detail exactly what you should do once you receive your welcome email.

  • STEP 1 - Register your "Private Label" Nameserver IPs

    If you've chosen to have private nameservers for your reseller plan, you should immediately register these new nameservers with their corresponding IP addresses with your domain name registrar. The IP addresses will have been assigned to your new nameservers in your welcome email, and setup on our server.... but you still have to register them with your registrar.

    If you registered your domain name with us, then you can ignore this step; we will take care of registering your nameserver IPs for you. Otherwise, you'll have to go to your registrar, and do it through them. Once the nameserver IPs are registered, it will take 24-72 hours for them to propagate (just like domain names), after which time you'll be able to update domain name registrations with your new nameservers.

    NOTE: At this time you can also update your main account's DNS settings so that it points to your private nameservers.... but it is not necessary to do so. Your domain name will work the same either with our nameservers, or your new custom nameservers.

  • STEP 2 - Setup your Main Account

    We'll actually have already added this account through your WebHost Manager, so you will not have to do that. Instead, you'll want to login to your main account's control panel to setup your email addresses, etc. For more information on setting up your main account, consult our Getting Started Guide for new hosting accounts. Your main account is actually no different than any other account you'll setup in your WebHost Manager.... except for two things:

    1. We've setup private nameservers for your main account's domain name, by editing it's DNS zone files.
    2. The username and password for your main account are the same as for your WebHost Manager.

  • STEP 3 - Login to your WebHost Manager (WHM)

    You can actually login to your WebHost Manager prior to setting up your domain name and nameservers, but it's good to get your domains setup properly right away.... because of the 24-72 hours it takes for those changes to take effect.

    To access your WebHost Manager interface, enter:

    or prior to domain (DNS) propagation, enter:


    (where <IPaddress> would be for example,; see your welcome email for the IP address you should use).

    ... then enter your username and password (which are given to you in your welcome email, and are the same username and password as for logging into your main account's CPanel).

    Once logged in, take a look around and start getting used to all the different functions available to you.

  • STEP 4 - Setup your Packages

    At some point you'll want to decide exactly what you want to provide in the web hosting plans you want to sell. You'll have to decide things like:

    • 1. How much storage space and bandwidth to allow each account.
    • 2. How many email accounts to allow each account.
    • 3. How many FTP accounts, Parked domains, Subdomains, Addon domains, and MySQLs to allow each account.
    • 4. How much you're going to sell your web hosting accounts for.

    Once you've decided all these factors, you should login to your WebHost Manager and setup Packages. Packages make creating new web hosting accounts much easier and quicker, because you're essentially pre-defining all the above variables, so that you only have to choose a package name when creating an account. More information about creating Packages can be found in our WebHost Manager Tutorials Page.


After completing the above steps, you will have setup your custom nameservers, setup your main account, and created your web hosting packages that you are going to sell in your new web hosting business. Now all you have to do is actually setup your online hosting business, and start selling!

If you have any further questions, or if anything is unclear, please consult our Technical Support page. There you can view our support tutorials, send support issues to our support staff, and learn more about your WebHost Manager and CPanel.

Please select a location for your hosting:

United States
Best suited for users in American and East Asian continents.
Best suited for users in European and the African continents
Best suited for users in Asian and Oceania continents.
Disk Storage Space -

Disk storage space refers to the amount of server disk storage specifically allocated to your account. This space is used to store your html files, graphics, audio clips, POP3 mail messages, .pdf files, and other files that make up your Web site. Each of our plans includes a specified allotment of disk storage space. You can purchase more disk space through your account's Control Panel.

Bandwidth -

Monthly data transfer, or bandwidth, is the amount of information that is transmitted to/from your Web space. Each time a picture or HTML page is viewed by a visitor, you upload data using FTP, or email is received it adds to your monthly data transfer. The average HIT is approximately 10k. This would mean that a transfer limit of 8.0 Gigabytes would allow 800,000 hits. (That's a lot!) You can monitor your monthly transfer in your Control Panel.

Multiple Websites -

This feature allows you to use your current web hosting account resources for additional websites (i.e. or for sub-domains (i.e. Some examples of additional websites might be:

  • 1. For your church
  • 2. For your family
  • 3. Your own personal website
  • 4. For your kids baseball, soccer, or basketball team
  • 5. For a non-profit organization you are involved with
  • 6. Your new small business ventures
  • 7. Political websites, etc.

These websites share the same IP address, disk storage space, and bandwidth transfer of the main hosting account, but have their own distinct content, domain name, and email accounts. You can add additional domains right through your control panel.

30 Day Money Back Guarantee -

We are so sure that you will love hosting with Downtownhost, that we back up all of our hosting plans with a 30 day money back guarantee. If you are in any way dissatisfied within your first 30 days of service, we will refund your money (excluding setup fees and overage charges)

Site Move -

DownTownHost will move your files and emails from your old hosting provider to our servers free of charge, to transfer your files, first sign up for new account then submit a ticket into our support web site including your old host user name and password.

Please note that we will be able to transfer your files if:

  • 1. Your old account is still active (not suspended)
  • 2. Your old username and password are working.
  • 3. Your old host use cPanel(tm) control panel (not ensim, plesk, ..), If you are not sure what you are using now, then please contact us before placing your order.
Overselling enabled - Overselling enabled is where we take the amount of disk space and bandwidths ACTUAL USE between all your accounts
Dedicated Server Fully Managed -

Downtownhost's highly trained staff monitors your system services 24/7 to ensure service consistency and availability. If a problem is detected, our experienced and trained technicians respond to the incident nearly instantaneously, mitigating the impact of any service or hardware failure to the highest possible degree. We are able to respond quickly and efficiently to issues of any impact level. From simple software service failures to catastrophic hardware failures our on-site level 3 technicians are able to react without delay, 24 hours per day.

A large range of system software updates are handled for all clients. We update basic system software such as Apache and PHP upon request, perform security updates, as well as any other general system administration duties you may need. While a good working command line knowledge is useful, with DowntownHost, you may never need to log in through SSH again.

On average, our helpdesk tickets are answered in under 30 minutes