UNLIMITED POLICY FAQ

You agree to our Unlimited Policy by signing up with us. While others bury this information deep into TOS documents, we like to be upfront about it at the beginning of a long-lasting partnership. Here's everything you need to know about our Unlimited Policy.

Do you really offer "unlimited" disk space and bandwidth?

Yes, Down Town Host's unlimited web hosting plans allow your website to use as much disk space and bandwidth as it needs.

What is allowed?

Website files: You are allowed to store all types of files including images, audios and videos that are an integral part of your website.

Data Transfer: You may serve your website to as many users as you can reach.

What is not allowed?

Backups: You are not allowed to use your account to store backups of your computer, smartphones, handheld devices, etc. Please use Dropbox, Apple, Google, etc. for storing backups of your devices.

Photo and Video backups: You are not allowed to store backups of photos and videos in your account. This service is also provided by Dropbox, Apple, Google, etc.

Shared account: You are not allowed to use your account to provide web hosting to your family or friends. To host websites for others, please upgrade to our Reseller Hosting plans.

File Sharing: You are not allowed to use your account for sharing any types of files.

Streaming: You are not allowed to host streaming content from your account.

What is the catch?

Server resources like CPU, RAM, etc. are shared with other websites in a shared web hosting environment. While your website may use unlimited disk space and unlimited bandwidth, it will have a generous yet limited access to server resources.

We offer easy upgrades in simple steps for fast growing websites that need access to dedicated resources. Please contact us to learn more about our VPS account and dedicated servers.

We hope to have answered all your questions about our Unlimited Policy. If you have any other questions, please feel free to contact us.

Click here to sign up for our Unlimited Web Hosting Plans.

Please select a location for your hosting:

United States
Datacenter
Best suited for users in American and East Asian continents.
Europe
Datacenter
Best suited for users in European and the African continents
Asia
Datacenter
Best suited for users in Asian and Oceania continents.
Disk Storage Space -

Disk storage space refers to the amount of server disk storage specifically allocated to your account. This space is used to store your html files, graphics, audio clips, POP3 mail messages, .pdf files, and other files that make up your Web site. Each of our plans includes a specified allotment of disk storage space. You can purchase more disk space through your account's Control Panel.

Bandwidth -

Monthly data transfer, or bandwidth, is the amount of information that is transmitted to/from your Web space. Each time a picture or HTML page is viewed by a visitor, you upload data using FTP, or email is received it adds to your monthly data transfer. The average HIT is approximately 10k. This would mean that a transfer limit of 8.0 Gigabytes would allow 800,000 hits. (That's a lot!) You can monitor your monthly transfer in your Control Panel.

Multiple Websites -

This feature allows you to use your current web hosting account resources for additional websites (i.e. website2.com) or for sub-domains (i.e. info.yourdomain.com). Some examples of additional websites might be:

  • 1. For your church
  • 2. For your family
  • 3. Your own personal website
  • 4. For your kids baseball, soccer, or basketball team
  • 5. For a non-profit organization you are involved with
  • 6. Your new small business ventures
  • 7. Political websites, etc.

These websites share the same IP address, disk storage space, and bandwidth transfer of the main hosting account, but have their own distinct content, domain name, and email accounts. You can add additional domains right through your control panel.

30 Day Money Back Guarantee -

We are so sure that you will love hosting with Downtownhost, that we back up all of our hosting plans with a 30 day money back guarantee. If you are in any way dissatisfied within your first 30 days of service, we will refund your money (excluding setup fees and overage charges)

Site Move -

DownTownHost will move your files and emails from your old hosting provider to our servers free of charge, to transfer your files, first sign up for new account then submit a ticket into our support web site http://www.downtownhost.com/helpdesk/ including your old host user name and password.

Please note that we will be able to transfer your files if:

  • 1. Your old account is still active (not suspended)
  • 2. Your old username and password are working.
  • 3. Your old host use cPanel(tm) control panel (not ensim, plesk, ..), If you are not sure what you are using now, then please contact us before placing your order.
Overselling enabled - Overselling enabled is where we take the amount of disk space and bandwidths ACTUAL USE between all your accounts
Dedicated Server Fully Managed -

Downtownhost's highly trained staff monitors your system services 24/7 to ensure service consistency and availability. If a problem is detected, our experienced and trained technicians respond to the incident nearly instantaneously, mitigating the impact of any service or hardware failure to the highest possible degree. We are able to respond quickly and efficiently to issues of any impact level. From simple software service failures to catastrophic hardware failures our on-site level 3 technicians are able to react without delay, 24 hours per day.

A large range of system software updates are handled for all clients. We update basic system software such as Apache and PHP upon request, perform security updates, as well as any other general system administration duties you may need. While a good working command line knowledge is useful, with DowntownHost, you may never need to log in through SSH again.

On average, our helpdesk tickets are answered in under 30 minutes