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We believe in integrity and we believe even more in customer satisfaction, so if for any reason we do not satisfy you, we offer a 30 day money back guarantee on all shared hosting accounts.
It doesn't matter if it's 3AM in your timezone or ours, all our plans offer round the clock support. So, open a help desk ticket or send us an email and you would get a reply with your solution immediately.
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Downtown Host was founded 16 years ago, in May 2001, and we are a privately owned and privately funded hosting company made up of brilliant and talented experts in server support and management.
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I want to show my appreciation for this long term partnership and exceptional customer service whenever I deal with you thats why I still recommend you and dont look to anyone else for any of my domains or websites! Keep up the great work!Martin Tomkins
Customer support is awesome at Downtownhost! Not just your support team guided me with the setup of my website; they did so with flexibility, patience and a sense of humor. Thanks very much!John Shipley
Ive been a DTH customer, under different accounts, for almost 3 years now, and I could not be more satisfied. During the years, I needed help with my accounts and domains on various occasions ( many times because of my ignorance about how some stuff work), and I soon realized that Downtownhost goes FAR above and beyond my expectations in terms of their customer support.Maggie Martin
When my last hosting provider decided to close the shop, I all of a sudden found myself searching for a new hosting provider, fortunately, I found Downtownhosting. I host domains for non-profit groups, some clients and myself, therefore, I needed a reseller hosting service that would provide good value and reliable service. DTH provided just everything what I was looking for, and their helpline was top rated every time.John, WA